Storno.roStorno.ro

Terms and conditions

Last updated: February 1, 2026

1. General information

These Terms and Conditions govern access to and use of the Storno.ro platform, accessible at storno.ro (hereinafter referred to as the "Platform" or the "Service"). The Platform is operated by DEVELOPMINT SERVICES SRL, registered in Bucharest, Romania, Tax ID (CUI) 47087233, Trade Registry no. J40/21512/2022 (hereinafter referred to as the "Provider").

By accessing and using the Platform, you confirm that you have read, understood and fully accepted these Terms and Conditions. If you do not agree with any of the provisions below, please do not use the Service.

The Platform is intended exclusively for legal entities and authorised natural persons acting in a professional capacity. Individuals using the Platform in a personal capacity expressly exclude themselves from the provisions of O.G. 21/1992 regarding consumer protection. Use of the Platform is only permitted for persons aged 18 and over.

The Provider reserves the right to modify, suspend or discontinue the Service temporarily or permanently, in whole or in part, without liability to users or third parties.

2. Definitions

  • User account: The account created within the Platform through registration
  • Personal data: Information such as name, address, email, phone number, personal identification number or other data that enables the identification of a person
  • Company: The legal entity (company or authorised natural person) registered on the Platform
  • Provider: DEVELOPMINT SERVICES SRL, the operator of the Platform
  • Platform/Service: The website storno.ro, the authenticated portal and the associated mobile applications
  • User: The natural person who accesses and uses the Platform on behalf of a Company

3. Service description

Storno.ro is a SaaS (Software as a Service) platform that provides the following services:

  • Issuing, managing and sending electronic invoices compliant with e-Invoice standards
  • Automatic transmission of invoices to ANAF through the SPV system
  • Synchronisation and download of invoices received from SPV
  • Generation of PDF and XML documents
  • Sending invoices by email with customisable templates
  • Recurring invoices and proforma invoices with conversion to fiscal invoices
  • Online collection via Stripe payment links
  • Analytics dashboard, reports and statistics
  • Management of clients, products and suppliers
  • Management of multiple companies from a single account
  • Data backup, restore and export

4. Registration and user account

To use the Service, you must create an account by providing accurate and complete information. You are responsible for:

  • Keeping your authentication credentials (email and password) confidential
  • All activities carried out in your account
  • Immediately notifying us in the event of unauthorised use of your account

We reserve the right to suspend or close accounts that violate these terms or that are used for fraudulent purposes.

5. Plans and payment

The Platform offers several subscription plans, including a free plan with limited functionality. Plan details and prices are available on the Pricing page.

  • Subscriptions are billed monthly or annually, in advance
  • Prices are expressed in RON and do not include VAT
  • We may modify prices with 30 days' notice
  • Payments are made by bank card or bank transfer

Card payment: All card details are entered exclusively on the payment processor's secure platform. Storno.ro does not access or store your card data. The payment processor is solely responsible for transaction security.

Bank transfer payment: The user is responsible for any banking commissions. Subscription activation via bank transfer takes up to 3 business days from payment confirmation.

Subscription renewal: You will be notified by email before your subscription expires. Non-renewal results in suspension of access to paid features.

Refunds: Within 14 calendar days from subscription activation, you may request a refund if the services have not been used. Monthly subscriptions and add-ons cannot be returned after use.

Exceeding limits: If you exceed the limits included in your subscription plan, we will notify you and issue a supplementary invoice. Continued use of the Service is conditional on payment of this invoice.

6. ANAF connection

For invoice synchronisation, a valid ANAF access token must be provided. By connecting your ANAF account to the Platform, you confirm that:

  • You have the legal right to access the tax data of the respective company
  • The ANAF token was obtained legitimately
  • You understand that Storno.ro will access invoices from SPV on your behalf

7. User declarations and warranties

By using the Platform, you declare and warrant that:

  • The information provided at registration is accurate, complete and up to date
  • You are the legal representative or authorised agent of the registered legal entity
  • You are at least 18 years old
  • Invoices and documents issued through the Platform are authentic and accurate
  • You will use the Service in compliance with applicable legislation

The user assumes full responsibility for the data provided. The Provider cannot be held liable to users or third parties for damages resulting from inaccurate or incomplete information provided by the user.

8. Prohibited activities

Users may not:

  • Engage in illegal, fraudulent activities or activities that infringe the rights of third parties, including copyright
  • Systematically extract data from the Platform to create databases or compilations
  • Use automated systems (scripts, bots, data-mining algorithms) to access the Platform
  • Attempt to gain unauthorised access to the Platform's systems or networks
  • Interfere with or overload the Platform's infrastructure
  • Impersonate other users or use another person's account
  • Decompile, disassemble or reverse-engineer the Platform's software
  • Use the Platform to develop competing services
  • Create accounts for entities over which they have no administrative authority
  • Engage in any activity incompatible with applicable legislation

Consequences: In the event of a breach of these prohibitions, the Provider may:

  • Suspend the user's account for the duration of the investigation
  • Report to the competent investigation authorities, providing the user's data
  • Take both measures simultaneously, as well as any other necessary remediation measures

The user is solely responsible for covering all damages, costs and expenses incurred by the Provider as a result of breaching these prohibitions.

9. Intellectual property

The Platform, including source code, databases, software, design, audio and video elements, text, photographs and graphics, is the property of DEVELOPMINT SERVICES SRL and is protected by copyright and intellectual property law.

Content is provided "as is" and may not be used, copied, republished, distributed, transmitted, displayed, sold or licensed without the prior written consent of the Provider. The Provider's trademarks may not be used without written consent.

No property rights are transferred to users. Any redistribution, decompilation, reverse engineering, disassembly or modification is prohibited.

10. Limitation of liability

Storno.ro provides the Service "as is". To the maximum extent permitted by law:

  • We do not guarantee uninterrupted availability of the Service
  • We are not responsible for data loss caused by ANAF errors or technical issues
  • We are not responsible for financial or tax decisions based on data in the Platform
  • Our total liability is limited to the amount paid by you in the last 12 months

In no event shall the Provider, its directors, employees or agents be liable for indirect, future, special, exemplary or punitive damages, including loss of profits, resulting from the use of the Platform.

11. Personal data protection

Storno.ro processes personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Romanian legislation. For detailed information on the collection, storage, processing and your rights regarding personal data, please see our Privacy Policy.

12. Termination

You may cancel your subscription and delete your account at any time from your account settings. After cancellation:

  • You have access to the Service until the end of the paid period
  • Account data is deleted within 30 days
  • Tax data is retained in accordance with legal obligations (minimum 5 years)

We reserve the right to terminate your account in the event of a breach of these terms, with 7 days' prior notice.

13. Changes to terms

We reserve the right to modify these Terms and Conditions. Changes will be communicated by email and/or through notifications in the Platform at least 30 days before taking effect. Continued use of the Service after this period constitutes acceptance of the new terms.

14. Governing law and dispute resolution

These Terms and Conditions are governed by the laws of Romania.

Users agree that the Provider has no obligation to intervene in disputes between users and third parties. Users release the Provider from any claims and damages related to such disputes.

Any complaint not resolved through direct negotiation within 30 business days shall be resolved exclusively by the competent courts of Romania.

15. Contact

For questions related to these Terms and Conditions, you may contact us at: